FAQs

What are your shipping methods, time and cost?

We don't carry inventory and ship direct from the manufacturer. Order processing can be within a 1–3-day time frame with an additional 1-3 days for shipping, so approximately 2-6 business days. We encourage customers to consider timing when you factor this into your project. We apologize for any inconveniences this may have caused you.

We currently only ship to the USA. The shipping items and costs are charged at checkout.

Generally, regular orders shipping from the US are sent via FedEx or UPS. Samples are sent via USPS or UPS.

What payment methods can I use?

Credit Card: Visa, MasterCard, Discover, American Express, and Diner's Club. We also take Apple Pay and Google Pay. We authorize your card but do not charge until we ship. We will email you the tracking number within 1 - 3 business days.

What is your cancellation policy?

Your payment information is authorized during checkout. Please contact us immediately if you need to cancel your order. If your card has not been charged and your order has not shipped, we can cancel and process a full refund immediately. If you want to cancel after shipping, please refer to the returns policy.

What is your returns and refunds policy?

Please refer to our refund policy here

How can I order samples?

We offer $5 samples on each product page. We ship from the vendor directly and most send samples ship in 2-3 days. Occasionally, a sample may not be available for a variety of reasons. We will inform you if this occurs.

What brands are excluded from offers?

We aim to provide some of the most competitive pricing in the industry. However, certain brands may be excluded from offers. We will indicate accordingly when this occurs.